Domestic Shipping Policy
Because we have a wide variety of designs in multiple sizes, we do not keep inventory and our products are made to order. All orders are processed and shipped within 48-72 hours after the payment confirmation is received.
Shipping Services are only available during business days, from Monday to Friday, excluding holidays.
Be aware that orders may experience longer processing and delivery times during holidays.
It’s your responsibility to verify that the address is accurate and complete during the Check Out process. We won’t be responsible for any error during this process. If you wrote the wrong address, please contact our General Department at firstname.lastname@example.org. We will make all our efforts to change the delivery location.
For reason out of our control, Fees may apply from the Courier Company to change the Delivery Location after it left our facilities.
*Time zone: Eastern Daylight Time (EDT), UTD -4
Shipment confirmation and order tracking
We will notify you when your order is shipped with the tracking number and the appropriate link to track your parcel.
Customs, duties, and taxes
Wall Vision is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Wall Vision is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
WE HOPE YOU LOVE YOUR PURCHASE. BUT IN CASE YOU ARE NOT 100% SATISFIED WITH OUR PRODUCT(S)..
We will be happy to refund you or proceed with an exchange in a delay of 14 days after you receive the product.
Our policy lasts 14 days after the product has been received by the client. If 14 days have gone by since you have received your order, unfortunately we (Wall-Vision) can’t offer you a refund or exchange.
The delay is applicable and start on the date the order has been delivered.
When returning an item to our store, you must follow the instruction below:
Contact the Customer Services Department at email@example.com;
- Explain the reason of the returns or exchanges and include the purchase proof as the electronic receipt or receipt number;
- If the reason of your returns is due to quality or damages, please provide us with pictures as proof.
If your item(s) qualifies for a returns and has been approved, an Agent from the Customer Services Support team will contact you in a delay of 72 hours and provide you with instructions.
For more information, do not hesitate to contact us.